PORT JEFFERSON, NY – Mather Hospital announced today that it has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. Mather has received this award for four consecutive years (2021-2024). This achievement, along with Mather’s designation by Healthgrades as an America’s 250 Best Hospital for 2023 and 2024 and a Pulmonary Care Excellence Award™ recipient for the ninth straight year (2016-2024) year demonstrates Mather’s commitment to providing an exceptional care experience for patients and their loved ones.
“Receiving this award from Healthgrades once again is immensely gratifying as it underscores the unparalleled quality of care provided at Mather, as attested by our patients’ feedback,” said Executive Director Kevin McGeachy. “It stands as a testament to the unwavering dedication and extraordinary efforts of not only our clinical staff but every single member of the Mather team who interacts with patients and their families.”
To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated, Mather Hospital outperformed its peers based on feedback from their own patients–to achieve this award.
“We commend Mather Hospital for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, MD, chief medical officer and
head of data sciences at Healthgrades. “Mather’s dedication to superior patient care is particularly
impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.”
Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the complete Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here.
About Mather Hospital
Mather Hospital is an accredited 248-bed, non-profit community teaching hospital dedicated to providing a wide spectrum of high-quality health care services to Suffolk County residents, showing compassion, respect and treating each patient in the manner we would wish for our loved ones. Mather received the highest five-star rating for 2023 from the Centers for Medicare & Medicaid Services for outcomes, patient experience and process and has earned the prestigious Magnet® recognition three times from the American Nurses Credentialing Center, which recognizes healthcare organizations for quality patient care, nursing excellence and innovations in professional nursing practice. The hospital was rated high performing by U.S. News & World Report 2023-2024 Best Hospitals rankings in gastroenterology and GI surgery, geriatrics, orthopedics, pulmonology and lung surgery, heart failure, and kidney failure. Mather also was named one of America’s 250 best hospitals for 2023 and 2024 by Healthgrades and received the
Healthgrades 2024 Outstanding Patient Experience Award™ for the fourth consecutive year and received its 19th top A grade in the fall 2023 ratings for patient safety from the Leapfrog Group. Our Graduate Medical Education program prepares physicians for future careers through Internal Medicine, Transitional Year, Diagnostic Radiology, Interventional Radiology, and Psychiatry residency programs and gastroenterology and hematology/oncology fellowships. For information about Mather Hospital, visit matherhospital.org or follow us @MatherHospital on Facebook.
About Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 21 hospitals, about 900 outpatient facilities and more than 12,000 affiliated physicians. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 85,000 employees — 18,900 nurses and 4,900 employed doctors, including members of Northwell Health Physician Partners — are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We’re training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Nursing and Physician Assistant Studies. Follow us @NorthwellHealth on Facebook, X, Instagram and LinkedIn.
About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Our health system, large group practice, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years. Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central, Bezzy, and Platejoy which touch every part of the health and wellness journey. Each month, RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives.